Frequently Asked Questions

We have created this space for you to learn more about how our indoor urban adventures work.

Have more questions that aren’t answered here? Contact us today!

Learn A New Way to Have Fun

Read our FAQ, and get ready for your next adventure.

We’ve thought of some of the questions you might have – but if we haven’t answered what you’re looking for, give us a buzz!

The experience

Although we like escape rooms, no, we aren’t one. Unlike in an escape room where you’re dedicated to one room until you solve a mystery or puzzle to get yourself out, at MISH MASH, you’ll move from room to room in our urban adventure, with a new and exciting challenge behind each door. If you’ve had enough of one challenge, you can move on to the next!
To HAVE FUN, PLAY, and BE CHALLENGED! You’ll be immersed and work your way through as many themed challenges as you can during your time at MISH MASH.
Wear something comfortable that you can easily move in. We recommend gym clothes and running shoes. From our experience – sandals and open-toed shoes are a bad idea because you’ll be kicking, climbing and generally moving and grooving, and don’t want you to hurt your tootsies.
We recommend you and your team arrive 5 – 10 minutes early. This way, we can check you in, get your group set up with your team access code for scoring, and take you through how your adventure will work.
Each of our challenges requires teamwork to complete, so without a team, you’ll kind of just be standing around. Teams can be as small as two people, so don’t worry about having to find a big group! If you do want to book a group larger than 6 players, just let us know!
Everyone! Although we recommend that everyone is older than the age of ten so that they get as much as possible out of their experience.

We recommend age 12 and up because some of our logic challenges might be a tad too difficult, and some of the physical challenges might not be suitable if they’re a very small child. Children under the age of 10 will NOT be permitted for safety reasons. Anyone under the age of 12 must be accompanied by a participating adult.

YES! Although our MOVE challenges are active, you don’t need to be an athlete to complete them. Plus, if you don’t feel comfortable in one of the rooms, you can easily move on to the next.
Each booking is a minimum of 1 hour, but you can choose to extend while at MISH MASH based upon availability. If you’re competitive like we are, you’ll want to stay as long as you can to complete all the rooms to have a go at the Challenge Room.
Yes and no – you will be challenged in a variety of ways while at MISH MASH, but you and your team have the option of making each challenge easy, medium, or hard. So really, it’s up to you.

Bookings

Booking can be done entirely online! Book Now
You can book on-site but we highly recommend you book online since we can only accept a certain number of bookings per day and don’t want you to be disappointed.
Yes absolutely everyone has to sign a waiver since we have some climbing, jumping, and crawling. Anyone under the age of 18 will have to have our waiver signed by a parent or guardian. You’ll receive a lnk to our waiver in your booking confirmation but you can also find it here.
We don’t offer refunds, but if you must cancel, you have 24 hours before your booking to receive a credit for future use. If you cancel with less than 24 hours notice, no credit will be given.
If you are going to play longer than 2 hours, you are going to want a snack, so we can let you pause once for 30 minutes to grab a bite in the mall. This is only available on bookings longer than or extended from the initial 2-hour session though.
Only if we’re invited! And I mean, why wouldn’t we be? For more details on hosting your birthday party at MISH MASH, check out our Groups & Team Building page.
We sure do, we even have a special page dedicated to it. You’ll find all the information you need there.

The basics

We are located at Fox Valley Mall in Aurora, Illinois. You can find us on the upper level, center court, directly across from JC Penny.
Plenty! Since we are located in the center of the mall, there is no specific area we recommend, or preferred enterance.
We are open 7 days a week during regular mall hours.
You can bring your phone inside MISH MASH, but we recommend you leave it in our lockers – free of charge, during gameplay. We’d hate for you to drop it when you’re jumping, crawling, climbing…. although, we could start a side hustle for phone repair…
Only if it’s a hairless Sphynx.
They are welcome with open arms! We would appreciate it if you could let us know ahead of time if you’ll be bringing a service animal, just so our staff is aware.

Health & safety

Everything we can!

Guests will find hand sanitizer stations throughout our facilities and our staff fully sanitize each challenge room at least once every hour to ensure the health and safety of our guests.

Not if you really care about your team and others visiting MISH MASH! If you’re sick, please stay at home to keep others healthy. You’ll have more fun when you’re 100% healthy anyway.

If for any reason you have to cancel your adventure with us due to sickness, we will be more than happy to issue you a credit so you can re-book.

We care about you, as much as everyone else who wants to play. If you’re visibly sick when checking in at MISH MASH, you won’t be permitted to play for the health and safety of the MISH MASH team members and other visitors.

More Questions? Send us a message!

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Lowest Prices of the Year!

December Deals

Save 40% on Gift Cards now through the end of the year!!

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